LolaJack Casino Terms and Conditions
What Happens the Moment You Register
Creating an account at LolaJack means you have read these terms and agree to be bound by them. The agreement is between you and Lumina Ltd., the operator of the site, and it covers every game, promotion, payment and support interaction on lolajackaussie.com. If you disagree with any clause, do not register or deposit. Continued use of the account after a change to these terms counts as acceptance of the changed version.
When We Verify You and What Gets an Account Closed
Verification (KYC) is completed separately from registration and is required before your first withdrawal. We accept an Australian driver’s licence, a passport or a Medicare card as identity, together with proof of address such as a utility bill or bank statement. Send documents by live chat or to [email protected]. Documents must show your full name, be current and be legible in full. We may ask for further evidence, such as proof of the payment method used, if activity on the account looks unusual.
The following lead to bonus cancellation, forfeited winnings or account closure: holding more than one account, abusing bonuses through opposite bets or low-risk staking patterns, colluding with other players at live tables, and using bots, scripts or other automation. We may also close accounts where the payment method belongs to someone else.
Who May Hold an Account
You must be 18 or over, and this applies across all of Australia without variation. Each person may hold one account only, and it must be registered in your real name with your own date of birth and email address. The account is personal and cannot be transferred, sold or shared. We may ask for proof of age at any time and close an account that fails the check.
LolaJack operates under an Anjouan Gaming Licence and holds no Australian licence. You are responsible for confirming that taking part in online gambling is lawful where you live, and by playing you confirm that it is.
What Happens When You Claim a Bonus
Bonuses are for players aged 18 and over only. The welcome package of 200% up to $2,500 plus 150 free spins needs a first deposit of at least $20 and must be activated in the My Bonus section. A wagering requirement of 35x applies to the bonus amount. Pokies contribute 100% and table games around 10%, while live dealer tables are typically excluded. The maximum bet while a bonus is active and the expiry period are displayed in My Bonus when you activate, and unused bonus funds or spins are forfeited after expiry. Deposit funds remain withdrawable at any stage. 18+ only. T&Cs apply.
What Happens When Something Goes Wrong Beyond Our Control
Lumina Ltd. is not liable for losses caused by gambling, internet or device failures, third-party payment delays, or your own breach of these terms. Our liability in any other case is limited to the amount in your account at the time of the event.
What Happens After a Technical Fault
If a game malfunctions, we may void the affected round and any winnings that came from it, and return the stake. A malfunction voids all pays. Evidence from the game provider, such as Pragmatic Play or Evolution Gaming, is treated as the record of the round.
Governing Framework
Lumina Ltd. operates LolaJack under Anjouan Gaming Licence ALSI-202411077-FI2, and these terms are governed by the law of that jurisdiction. Game fairness is tested by eCOGRA and iTech Labs.
Moving Money In and Out
Deposits and withdrawals run through the cashier. The limits and processing times below apply to every account.
| Method | Min. deposit | Max. deposit | Withdrawal time |
|---|---|---|---|
| Visa / Mastercard | $20 | $5,000 | 1-3 business days |
| Skrill / Neteller | $20 | $10,000 | 24 hours |
| Bank transfer | $50 | $25,000 | 3-7 business days |
| Bitcoin / Ethereum | $20 | $50,000 | Up to 12 hours |
| USDT | $20 | $50,000 | Up to 12 hours |
Withdrawals go back to the method used to deposit where possible and are released after verification is complete. Monthly withdrawal limits depend on your VIP Club level, from $7,000 at Level 1 to $20,000 at Level 5.
What Happens When We Change These Terms
We may update these terms at any time. The revised version is published on this page with a new update date, and material changes are announced by email and in the account area. Changes take effect on publication for new activity, and you can close your account through support if you do not accept them.