Responsible Gambling at LolaJack
What Happens When We Check Your Age
Only people aged 18 or over may open a LolaJack account, and that minimum is the same across all of Australia. We ask for your date of birth at registration and confirm it against an Australian driver’s licence, passport or Medicare card during verification, which is completed before your first withdrawal. An account that fails the age check is closed and any deposit is returned where the law allows. If children or teenagers share your computer, phone or tablet, use the parental controls built into the device or a filtering tool, keep your login details private and do not save your password in a shared browser. Adults are responsible for keeping our website out of reach of anyone under 18.
Setting Limits and Planning What You Spend
Every account includes tools that put a ceiling on your play, found in the account settings and changeable at any time.
| Tool | What it does | When a change takes effect |
|---|---|---|
| Deposit limit | Caps the amount you can add to your account | Lowering is immediate, raising follows a 24-hour cooling-off period |
| Loss limit | Caps net losses over the period you choose | Lowering is immediate, raising follows a 24-hour cooling-off period |
| Session time reminder | Alerts you as your playing time builds up | Lowering is immediate, raising follows a 24-hour cooling-off period |
| Self-exclusion | Blocks the account for a fixed period of up to 12 months | Immediate |
Tightening a limit applies straight away, while loosening one is delayed for 24 hours so the decision is not made in the middle of a losing session. Live chat can set any of these for you if you prefer to ask.
Gambling is entertainment with a price, not a way to earn money. Decide on a budget before you play, using money that is not needed for rent, bills or savings, and stop when it is spent. Losses are not recovered by playing longer or raising your stake, and bonuses such as the 200% welcome package do not change the odds on any pokie.
Signs That Play Is Becoming a Problem
Problem gambling shows up in behaviour before it shows up in the bank balance. Watch for spending more time or money than you planned, chasing losses with larger bets, borrowing to gamble, hiding your activity from family, feeling irritable when you try to cut back, and playing to escape stress or low mood. If two or more of these sound familiar, take a break with a self-exclusion of your chosen length and talk to someone. Live chat will apply the exclusion during the conversation, and it takes effect immediately.
Where to Get Help
Free, confidential support is available in Australia at any hour. Gambling Help Online offers counselling and chat, and its national line is 1800 858 858. Lifeline provides 24-hour crisis support on 13 11 14. BetStop is the National Self-Exclusion Register run by the Australian Government. It covers Australian licensed operators only, so it does not exclude you from LolaJack. To exclude yourself from our site, use the self-exclusion tool in your account settings or ask us on live chat, which is staffed across Australian time zones (AEST/AEDT).