Getting in Touch with the LolaJack Team
Where to Send Your Email
All written enquiries go to [email protected]. This one address covers account questions, payment problems, bonus queries, verification documents and requests about your personal data. We read every message in the order it arrives, and replies come from the same address, so add it to your contacts to keep our answers out of your spam folder.
What Happens When You Open Live Chat
Live chat is the fastest route to a person. It sits on the site itself, connects you to an agent within seconds under normal conditions, and works in 16 languages. Email suits anything that needs attachments, such as identity documents or screenshots of a failed deposit.
| Channel | Best used for | Availability | Typical response |
|---|---|---|---|
| Live chat | Login problems, bonus activation, deposit status | 24/7 | Within seconds |
| Email ([email protected]) | Verification documents, complaints, data requests | 24/7 | Same day in most cases |
We do not operate a phone line.
What to Expect Around the Clock
Support runs 24 hours a day, seven days a week, with agents staffed across Australian time zones (AEST/AEDT). There is no closed window overnight, on weekends or on public holidays, so a message sent at 3am Sydney time is picked up by the same team that answers at noon.
What to Have Ready Before You Write
Include the email address on your account and, for payment issues, the method used (Visa, Mastercard, Skrill, Neteller, bank transfer or a crypto wallet), the amount in dollars and the time of the transaction. For verification queries, keep a clear photo of an Australian driver’s licence, passport or Medicare card, plus a utility bill or bank statement showing your address. Bonus questions are answered fastest when you quote the offer name shown in the My Bonus section. Anything about limits or self-exclusion is best raised on live chat, because those changes can be applied during the conversation.