LolaJack Casino Privacy Policy
Who Answers for Your Data
Lumina Ltd., the operator of LolaJack under Anjouan Gaming Licence ALSI-202411077-FI2, is the controller of the personal data collected through lolajackaussie.com. The company is registered in the Autonomous Island of Anjouan, Union of the Comoros. Correspondence about your data goes to [email protected], and it reaches the same team that handles account support.
What Happens to Data From Sign-Up Onwards and Abroad
We are based in Anjouan and our servers and providers sit outside Australia, so your data is transferred internationally by default. Transfers are limited to the parties listed further down and to the data each needs.
We collect data at four points. At registration we take your full name, date of birth, email address, chosen password and account currency. At the cashier we record the payment method used (Visa, Mastercard, Skrill, Neteller, bank transfer, Bitcoin, Ethereum, Litecoin or USDT), amounts and timestamps. During verification we receive an Australian driver’s licence, passport or Medicare card, plus a utility bill or bank statement as proof of address. Throughout your visits we log your IP address, device and browser type, pages viewed and game activity.
Each category has a purpose. Registration data creates and secures the account. Payment data processes deposits and withdrawals. Verification documents confirm you are 18 or over and that the account holder is the person playing, which is the legal basis of checking identity before your first withdrawal. Technical logs protect against fraud, multi-accounting and bonus abuse. Where we send you promotional email, the legal basis is your consent, which you can withdraw in the account settings or through support.
Where Your Data Travels When You Deposit or Play
We share data only with parties that need it to run your account. Payment processors and networks named in the cashier, including Visa, Mastercard, Skrill and Neteller, receive transaction details. Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Hacksaw Gaming, Yggdrasil, Betsoft, Playson, Microgaming, Relax Gaming, Nolimit City, Red Tiger Gaming and Ezugi receive a session identifier so your rounds can be run and recorded. Random number generator testing bodies eCOGRA and iTech Labs work with game data, not with your identity. We do not sell personal data.
What You Can Ask Us to Do
You may ask us to give you a copy of the personal data we hold, correct data that is wrong, delete data we no longer need, restrict how we use it, stop processing that rests on our own interests, or send you your data in a portable format. Send the request from the email address on your account to [email protected]. We may ask you to confirm your identity first, and we reply to valid requests within 30 days.
What Happens After You Close Your Account
Account and transaction records are retained for as long as the account is open and then for as long as we need them for fraud checks and record-keeping obligations, after which they are deleted or anonymised. Verification documents are stored securely for the same period. Marketing consent ends the moment you close the account.
What Happens When You Disagree With Our Answer
If you think we have handled your data unlawfully, contact us first so we can put it right. You are also entitled to complain to the data protection authority where you live. For residents of Australia, that is the Office of the Australian Information Commissioner.
How We Use Cookies
Necessary cookies keep you logged in and remember your language and the cookie choice itself. Analytics cookies show us which pages and games are used, and marketing cookies, where switched on, measure promotions. You can decline non-essential cookies in the cookie notice, or delete cookies through your browser settings, although blocking necessary cookies will stop the login working.
Where to Send a Data Request
Write to [email protected] with the subject line Data Request and say whether you want access, correction, deletion, restriction, objection or portability. Live chat is available 24/7 across Australian time zones (AEST/AEDT) for questions about the process, but formal requests should be sent by email so they are logged.