LolaJack Casino Legal Information

Who Runs LolaJack

The website lolajackaussie.com is operated by Lumina Ltd., a company registered in the Autonomous Island of Anjouan, Union of the Comoros. A public registration number and street address are not published on the site. Formal correspondence to the operator is handled through [email protected], which forwards it to the company.

Copyright and Game Provider Trademarks

All text, graphics, layout, logos and the LolaJack name belong to Lumina Ltd. and may not be copied or reused without written permission. Game titles, artwork and logos from Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Hacksaw Gaming, Yggdrasil, Betsoft, Playson, Microgaming, Relax Gaming, Nolimit City, Red Tiger Gaming and Ezugi remain the property of those studios. Their appearance in our lobby is under licence and does not transfer any rights to you.

What Happens When You Want to Complain

Start with live chat, available 24/7 across Australian time zones (AEST/AEDT), or write to [email protected] with your account email, the date of the issue and what outcome you want. We acknowledge complaints promptly and give a written decision after we have reviewed the account history and the game provider’s round records. If you are not satisfied with the outcome, reply to that decision and ask for it to be escalated to a senior member of the team. Unresolved disputes can then be taken to the Anjouan licensing authority that issued licence ALSI-202411077-FI2, quoting the licence number and your complaint reference.

Licence and Regulator

LolaJack operates under Anjouan Gaming Licence ALSI-202411077-FI2, issued in the Autonomous Island of Anjouan to Lumina Ltd. Game outcomes are generated by certified random number generators, tested by eCOGRA and iTech Labs.

This is an offshore licence. It does not authorise us to offer services under Australian law, and nothing on this site should be read as an approval by any Australian authority. Australian players decide for themselves whether playing is lawful where they live, and they use the site at their own risk.

What Happens With Links and Outside Sources

Where this website mentions or points to an outside organisation, such as a help service or a payment brand, we do not control its content and do not accept responsibility for what it publishes or how it handles your data. Check that organisation’s own terms before relying on it.

Who Is Responsible for the Content

Lumina Ltd. is responsible for the content published on lolajackaussie.com. Promotional figures, such as the 200% welcome bonus up to $2,500 and the 35x wagering requirement, are stated as at the revision date above. If a figure on a page differs from the one in the My Bonus section, the terms shown in your account apply, and you should tell us through support so the page is corrected.

Contact Details

Email: [email protected]. Live chat is on the site around the clock. We do not run a phone line.